Support

Need help, found a bug, or have feedback? Email us at support@dobudex.com and we'll get back to you as soon as we can.

Common questions

How do I delete my account and data?

In the app, open your profile / settings and choose to delete your account (or "delete guest data" if you're playing as a guest). This removes your profile, scans, photos, and any stored locations. Full steps, including what to do if you can't get into the app, are on our account deletion page.

How do I manage or cancel my subscription?

Subscriptions are billed through the store you bought from. On iOS, open Settings → your name → Subscriptions. On Android, open the Google Play app → your profile → Payments & subscriptions.

A scan was identified incorrectly.

Identifications are generated by AI and aren't perfect. You can re-scan, and each animal's range and details come from public biodiversity data.

Attribution

Species range maps are derived from the iNaturalist Open Range Map Dataset, used under the CC BY license.